Businesses are investing heavily in AI, but many still struggle to turn that investment into measurable value.
18 posts
Tom Gersic
Closing the Loop on RAG: Building a Customer‑Support Agent That Gets Smarter Every Day
The generative AI market is expanding at a staggering pace, but building solutions that actually work for users requires more than chasing shiny features. It demands a commitment to continuous improvement rooted in real data and feedback.
Navigating the Crossroads of AI Strategy: How CIOs Can Avoid Derailment
The generative AI market is expanding at a staggering pace. With tens of thousands of tools competing for attention—and exciting new launches every day from both startups and tech giants—CIOs face a daunting challenge: how to choose wisely without being paralyzed by choice.
Salesforce Vector Search - External Query API
This is a Salesforce Data Cloud step-by-step guide that shows how to create a Vector Search Index from Knowledge Base Articles in a Core Salesforce Org and then Query that Vector Search Index from the external Query API.
