Tom Gersic

Closing the Loop on RAG: Building a Customer‑Support Agent That Gets Smarter Every Day

01 Sep 2025 7 min read

Closing the Loop on RAG: Building a Customer‑Support Agent That Gets Smarter Every Day

The generative AI market is expanding at a staggering pace, but building solutions that actually work for users requires more than chasing shiny features. It demands a commitment to continuous improvement rooted in real data and feedback.

Navigating the Crossroads of AI Strategy: How CIOs Can Avoid Derailment

17 Aug 2025 2 min read

Navigating the Crossroads of AI Strategy: How CIOs Can Avoid Derailment

The generative AI market is expanding at a staggering pace. With tens of thousands of tools competing for attention—and exciting new launches every day from both startups and tech giants—CIOs face a daunting challenge: how to choose wisely without being paralyzed by choice.

Salesforce Vector Search - External Query API

13 Jan 2025 10 min read

Salesforce Vector Search - External Query API

This is a Salesforce Data Cloud step-by-step guide that shows how to create a Vector Search Index from Knowledge Base Articles in a Core Salesforce Org and then Query that Vector Search Index from the external Query API.

Enterprise ChatGPT: Querying a Salesforce Org with n8n

30 Dec 2024 10 min read

Enterprise ChatGPT: Querying a Salesforce Org with n8n

A growing number of organizations want to leverage their investment in Enterprise LLM systems with their Salesforce data but are unsure how to integrate them in a secure, maintainable way. This is a

Altimetrik at Money2020 (GenAI Podcast)

30 Oct 2024 1 min read

Altimetrik at Money2020 (GenAI Podcast)

Listen and learn more about Altimetrik and #GenAI Financial Services Use Case Demos at Money20/20 this year – solving real problems by improving the customer experience, hyper-personalizing product recommendations, and reducing risk in