Tom Gersic
Altimetrik Prompt Writing Worksheet
Humans and AI

Altimetrik Prompt Writing Worksheet

23 Sep 2024 1 min read

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Tom Gersic

Tom Gersic

Closing the Loop on RAG: Building a Customer‑Support Agent That Gets Smarter Every Day
01 Sep 2025 7 min read

Closing the Loop on RAG: Building a Customer‑Support Agent That Gets Smarter Every Day

The generative AI market is expanding at a staggering pace, but building solutions that actually work for users requires more than chasing shiny features. It demands a commitment to continuous improvement rooted in real data and feedback.
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Navigating the Crossroads of AI Strategy: How CIOs Can Avoid Derailment
17 Aug 2025 2 min read

Navigating the Crossroads of AI Strategy: How CIOs Can Avoid Derailment

The generative AI market is expanding at a staggering pace. With tens of thousands of tools competing for attention—and exciting new launches every day from both startups and tech giants—CIOs face a daunting challenge: how to choose wisely without being paralyzed by choice.
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Salesforce Vector Search - External Query API
13 Jan 2025 10 min read

Salesforce Vector Search - External Query API

This is a Salesforce Data Cloud step-by-step guide that shows how to create a Vector Search Index from Knowledge Base Articles in a Core Salesforce Org and then Query that Vector Search Index from the external Query API.
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Closing the Loop on RAG: Building a Customer‑Support Agent That Gets Smarter Every Day
01 Sep 2025
Navigating the Crossroads of AI Strategy: How CIOs Can Avoid Derailment
17 Aug 2025
Salesforce Vector Search - External Query API
13 Jan 2025

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